News

Customer Experience Associate (English & Arabic)

To apply please email hi@monkibox.com and use SUBJECT: ATTN Customer Experience. Applications with no cover letter will not be considered.

The following attributes for this role are more important than prior experience in customer support (which is a plus, but not required). This role is open for fresh graduates, Arabic and English communication ability is a must. 

Would you like to be part of a growth story in a fast-growing startup? Our mission is to help parents give their children the best start in life by creating meaningful early childhood development experiences.

Our customers are parents and how we respond to them is fundamental to our success. The ideal candidate will have great Arabic and English communication skills, is detail-oriented, can prioritize effectively, has a strong work ethic, and a passion to build great relationships with customers.

Responsibilities

  • Act as the voice of MonkiBox on the front lines for responses to customer support emails, live chat, social media DMs/comments, and other customer contacts during the Support Experience.
  • Respond to, track, report on, and highlight the support issues encountered
  • Deliver responses and follow up in a timely and efficient manner and with a demonstrated commitment to first contact resolution and overall customer satisfaction.
  • Answer product questions, make recommendations, coordinate exchanges and returns, and help track down packages through various channels.
  • Proactively liaising with warehouse, suppliers, and couriers to ensure orders are fulfilled in a timely manner.
  • Keep track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders in order to keep fine-tuning the customer’s experience.
  • Delivers a smooth, unfragmented, and consistent customer experience across all touchpoints and at all stages of the buyer journey.
  • Managing customer data, accounts, and online products ensuring timely maintenance, accuracy, completeness, and integrity of all information

Qualifications And Attributes

  • Excellent written and spoken Arabic and English.
  • You have a proven track record as a top performer, either in customer support or another customer-facing role that required attention to detail and strong communication skills.
  • You think parenthood and early childhood are really inspiring things to work on and you have deep empathy for parents.
  • You are an organized communicator with a naturally warm tone. Your written, verbal, and listening skills are strong, and you bring intention and meaning to each interaction.
  • You are not flustered easily and can solve multiple problems in parallel quickly.
  • You set high standards for yourself and meet them. You take pride in being a responsive and thoughtful person.
  • You are a team player with a strong, positive attitude, ready to collaborate to deliver amazing customer support.
  • You are discreet and careful with customer and confidential information.
  • You take pride in how organized and detailed oriented you are.
  • You can use your own initiative to resolve complex customer issues, turning complaint obstacles into opportunities.
  • You can cite examples of situations where you did something exceptional (Walk the Talk) for ensuring customer delight.
  • You are exceptional in problem-solving and the ability to think fast and on your feet.

Community Associate-MonkiBox

To apply please email hi@monkibox.com with a cover letter. Arabic and English writer and spoken communication ability is a must.

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Would you like to be part of a growth story in a fast-growing startup? Our mission is to help parents give their children the best start in life by creating meaningful early childhood development experiences.

The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing MonkiBox love to our subscribers.

You are:

- Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.

- Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.

- Word savvy. You have exceptional writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly.

- A utility player. You're willing to find resolutions to customer issues asap.

- Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You'll humbly be the voice of MonkiBox.

- Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.

- Motivated. You understand the impact of a highly-satisfied, excited crew of subscribers; you are slightly obsessive-compulsive about grinding away at issues.

- Problem-Solver. You are exceptional in problem-solving and the ability to think fast and on your feet.

 

Responsibilities:

- You'll be tasked with supporting our subscriber with "Awesome" service and inspiring a growing subscriber base to share the MonkiBox experience. You'll have great opportunities to develop & foster various skill sets.

- Monitor social channels and actively participate in discussions across communities, social networks & blogs.

- Turn our subscribers into passionate evangelists. Respond to emails & support issues promptly.

- Identify new ways to get MonkiBox in front of new parents.

- Inspire and educate parents through creating exciting email, blog & social web content.

- Work closely with our operations teams to streamline process and assist in intelligently scaling a vibrant business.

- Identify and engage community advocates who are equally passionate about purposeful play.

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