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Shipping policy

Shipping Policy

Shipping Policy

Thank you for choosing MonkiBox 🤍
We’re committed to providing a smooth, reliable shipping experience across the UAE and internationally. Below is everything you need to know about how and when your order will be delivered.

Where We Ship

International Shipping
MonkiBox ships from our UAE warehouse to the following countries:
UAE, Saudi Arabia (KSA), Kuwait, Oman, Bahrain, Qatar, Egypt, Jordan, and Lebanon.

Please ensure your shipping address is complete and accurate for the destination country.

Other Destinations
If your country is not listed, please contact us at hi@monkibox.com for availability and a custom shipping quote.

Order Processing & Dispatch Timings

  • Orders are processed within 2 business day, excluding Sundays and public holidays.

  • Our warehouse is closed on Sundays and public holidays.

UAE Delivery

  • Delivered 1-2 business day

International Delivery

  • GCC Ground Shipping: 4–7 business days

  • Express Shipping: Delivery times vary by destination country

Delivery timelines are estimates and may be affected by customs clearance or courier delays.

Shipping Costs

Shipping fees vary based on destination and order weight and are calculated automatically at checkout.

Order Tracking

Once your order has shipped, you will receive a tracking link via email.
If you do not receive tracking details, please contact us at hi@monkibox.com.

Customs, Duties & Import Fees

Orders shipped outside the UAE may be subject to import taxes, customs duties, and additional fees imposed by the destination country.

Import Fees Responsibility

  • The recipient is considered the importer of record and is responsible for all applicable import fees.

  • These fees are determined by local authorities and are outside MonkiBox’s control.

  • By placing an order, you authorize MonkiBox’s designated shipping carrier to act as your agent for customs clearance and payment of required import fees on your behalf.

  • For questions regarding customs charges or documentation, please contact the shipping carrier listed in your shipment confirmation email.

Saudi Arabia (KSA)

For shipments to Saudi Arabia, shipping fees already include Bayan and standard customs clearance charges.

Refused Shipments

If a shipment is refused, the customer is responsible for:

  • The original shipping cost

  • Return shipping fees

  • Any customs duties or import fees incurred

These amounts will be deducted from any eligible refund. Customer must communicate with us to be eligible for a refund.

Lost or Delayed Shipments

  • If your order is delayed beyond the estimated delivery timeframe, please contact our support team.

  • In the event of a lost shipment, we will work with the courier to investigate and determine the best possible resolution.

 

 

Address Accuracy

Please carefully review your shipping address before completing your order.

  • Address changes must be requested immediately by emailing hi@monkibox.com.

  • Once an order has entered processing, address changes may no longer be possible.

  • MonkiBox is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, additional shipping fees may apply to resend the order.

Undeliverable Orders

If a package is returned to us due to:

  • Incorrect or incomplete address

  • Failure to pay customs fees

  • Failure to accept delivery

The customer will be responsible for:

  • Return shipping charges

  • Any additional shipping costs required to resend the order

Policy Updates

  • Modification Rights: MonkiBox reserves the right to update this Shipping Policy at any time without prior notice.

  • Effective Date: Changes take effect immediately upon being published on our website.

Contact Us

For any questions or assistance regarding shipping, please contact us at:
📧 hi@monkibox.com